A research of quality of medical services provision to the population of Lviv, Volyn and Rivne regions

  • О.Е. Sichkoriz The Danylo Halytsky National Medical University in Lviv
Keywords: medical services, patients, reforming the medical branch, preservation of health of the population


Aim. A comparison of indicators of quality of medical services provision to the population of Lviv, Volyn and Rivne Regions. 

Material and Methods. The research summarized the key results of the socio-psychological study "Current state of quality of provision of medical services", implemented in three regions: Lviv, Volyn, and Rivne, which was carried out by the method of a selective anonymous questionnaire survey of 1270 patients who applied for medical care in outpatient institutions of three Ukrainian cities: the city of Lviv (397 respondents), the city of Lutsk (467 respondents) and the city of  Rivne (406 respondents). The analysis of the results of the survey was conducted using the statistical method by calculating relative values and their mean error (Р±mр,%).

Results and Discussion. During the course of the work, it was found that among the population of above mentioned regions there was a significant share of individuals who did not choose a family (treating) doctor. More than one third of the surveyed were dissatisfied with the quality of medical service in medical institutions, regardless of area of residence; about one-fifth of patients financially rewarded doctors. One of the most important problems among the questioned was the inaccessibility of medications in all three regions; particularly, the absence of national analogues forced the patients to use drugs delivered from abroad. 

Conclusions. There exist certain faults in organizing the reform campaign, particularly in clarifying the reforms among the population. Special attention should be paid to the categories of working individuals in the context of reforming the medical branch that would allow implementing measures for the prevention of diseases more effectively. 


Dubinskyi S.V. Problems of providing quality of services in the medical branch of Ukraine. Yevropeiskyi vektor ekonomichnoho rozvytku 2016; 1 (20): 51-59.

Korolenko V. Organization of quality control of medical care in Ukraine. Praktyka upravlinnia medychnym zakladom 2016; 12: 58-66.

Liubinets O. V., Khodor O. Ye., Gutor T. H. The effectiveness of the implementation of information systems in the institutions of health care according to the opinions of doctors-organizers. Skhidnoievropeiskyi zhurnal hromadskoho zdorovia 2016; 1: 93-94.

Order of the Ministry of Health of Ukraine No. 69 dated from 05.02.2016. Registered in the Ministry of Justice of Ukraine on February 24, 2016, No. 285/28415. On the organization of clinical and expert assessment of the quality of providing medical care and medical service. Zbirnyk normatyvno-dyrektyvnykh dokumentiv z okhorony zdorovia. Kyiv 2016; 4: 40-43).

Petrashyk Yu. M. Quality of medical services: features, role, factors. Visnyk sotsialnoi hihiieny ta orhanizatsii okhorony zdorovia Ukrainy 2014; 3: 32-34.

Ruden V. V., Gutor T. H. Methodology for conducting and evaluating the results of expert assessments (based on the example of implementation of a system of monitoring of health of population at the level of medical-sanitary care). Ukrainskyi medychnyi chasopys 2011; 2: 31-34.

Slabkyi H. Control of quality of medical care at the level of institution of health care. Upravlinnia zakladom okhorony zdorovia 2016; 3: 48-62.

How to Cite
Sichkoriz О. (2018). A research of quality of medical services provision to the population of Lviv, Volyn and Rivne regions. Acta Medica Leopoliensia, 24(2), 45-49. https://doi.org/10.25040/aml2018.02.045